HP Designjet Z6200 Photo Printer - Manual (Page 7)

16 Troubleshoot other issues ........................................................................................... 169
The printer is not printing ...................................................................................................... 170
The software program slows down or stalls while generating the print job ................................... 170
The printer seems slow .......................................................................................................... 170
Communication failures between computer and printer ............................................................. 171
Cannot access the Embedded Web Server .............................................................................. 171
“Out-of-memory” error message ............................................................................................. 172
The platen rollers squeak ....................................................................................................... 172
Cannot access the HP Utility .................................................................................................. 174
Print job canceled and purged when held for preview .............................................................. 174
Printer alerts ........................................................................................................................ 175
17 HP Customer Care ...................................................................................................... 176
Introduction ......................................................................................................................... 177
HP Professional Services ....................................................................................................... 177
HP Instant Support ................................................................................................................ 178
HP Proactive Support ............................................................................................................ 178
Customer Self Repair ............................................................................................................ 179
Contact HP Support .............................................................................................................. 179
Appendix A Overnight job scenario ................................................................................. 181
Task 1: Handle the digital content .......................................................................................... 181
Task 2: Handle the paper ..................................................................................................... 181
Task 3: Handle the ink system ................................................................................................ 182
Task 4: Handle print jobs ...................................................................................................... 183
Task 5: Adjust printed images ................................................................................................ 183
Appendix B Urgent walk-in job scenario .......................................................................... 185
Task 1: Handle the digital content .......................................................................................... 185
Task 2: Handle print jobs ...................................................................................................... 185
Task 3: Handle the paper ..................................................................................................... 186
Task 4: Handle the ink system ................................................................................................ 187
Task 5: Adjust printed images ................................................................................................ 187
Appendix C Front-panel menus ........................................................................................ 189
Paper menu ......................................................................................................................... 190
Job management menu ......................................................................................................... 191
Ink menu ............................................................................................................................. 192
Setup menu ......................................................................................................................... 193
Image quality maintenance menu ........................................................................................... 195
Connectivity menu ................................................................................................................ 196
Internal prints menu .............................................................................................................. 197
Information menu ................................................................................................................. 198
Appendix D Front-panel error messages .......................................................................... 199
ENWW vii