Errors, Product messages, Photo tray problem – HP Photosmart Premium Fax C309 User Manual
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3.
Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4.
Press the down arrow button to highlight Off or On.
5.
Press OK.
Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print.
Errors
This section contains the following categories of messages about your product:
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Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
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Missing HP Photosmart Software
Firmware revision mismatch
Solution: Contact HP support for service.
Go to
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The revision number of the product firmware did not match the revision number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
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Solution 1: Load more paper in the photo tray
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Solution 2: Make sure paper is loaded correctly in the photo tray
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Solution 3: Remove excess paper from the photo tray
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Solution 4: Make sure the sheets of paper are not stuck together
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Solution 5: Make sure the photo paper is not curled
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Solution 6: Load one sheet of paper at a time
Errors
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Solve a problem