State GTS-710-PIEA - Manual (Page 38)

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TROUBLESHOOTING – ERROR CODES

The units are self diagnostic for safety and convenience when trouble shooting.

If there is a problem with the installation or the unit, it will display a numerical error code on the
remote controller (if installed) or on the 7-Seg LED of the central computer board and section
computer board to communicate the source of the problem.

Consult the following chart for the cause of each error code.
Single Unit
 The 7-Seg LED displays the 3-digit error codes one
digit at a time. The remote controller (if installed)
displays the whole 3-digit error code at once.
Example:
If your unit has the “321” error code (inlet thermistor),
 The 7-Seg LED, will flash the 3-digit error code one
digit at a time. The 7-Seg LED will display “3”...
“2”... “1”, and then repeat the 3 digits.
 The remote controller, however, will display “321”
on its screen, in its entirety.
Easy-Link
 The 7-Seg LED on the PARENT unit displays a 5-digit
number to signify which unit in the Easy-Link system
has the error, and what the error code is. The 7-Seg
LED displays the number one digit at a time.
 The remote controller (if installed) displays a 3-digit
number which also signifies which unit has the error,
and what the error code is.
 The unit that has the error in an Easy-Link system will
display the error code on its 7-Seg LED in exactly the
same way as if it were only a Single Unit.
Example:
If Unit #2 has the “321” error code (inlet thermistor),
 The 7-Seg LED on the PARENT unit will display “3”...
“2”… “1”… “0”… “2”, displaying only one digit at a
time. The first 3 numbers indicate the error code.
The last two numbers indicate that Unit #2 has the
error.
 The remote controller, however, will display “232” on
its screen in its entirety. The first “2” indicates that
Unit #2 has the error. The “32” indicates the first two
digits of the “321” error code.
 The 7-Seg LED on Unit #2 will display “3”…. “2”…. “1”,
just like in the Single Unit example.
Error
Code
Malfunction description
Error
Code Malfunction
description Error
Code Malfunction
description
031 Incorrect dipswitch setting 391 Air-fuel Ratio Rod failure 661
Water Control Valve Fault
(Bypass function)
101 Warning for 991 error code 441 Flow Sensor Failure 701 Computer board Fault
111 Ignition failure 510
Abnormal Main Gas
Valve
721 False Flame Detection
121 Loss of flame 551
Abnormal Gas Solenoid
Valve
741
Miscommunication between water
heater and remote controller
311 Output thermistor failure 611 Fan Motor Fault 761
Miscommunication in Easy-
link OR Multi-unit system
321 Inlet thermistor failure 631 Abnormal External Pump 991 Imperfect combustion
331 Mixing thermistor failure 651
Water Control Valve Fault
(Flow Adjustment
function)
Remote controller (Optional)
7-Seg LED
Unit #1
PARENT
Unit #2
CHILD
Unit #3
CHILD
Unit #4
CHILD
“3..2..1..0..2” “3..2..1”
“232”
Remote
Controller