Sony PCG-GRX690P - Manual (Page 109)

Using External Mice and Keyboards
109
Frequently asked questions
Why doesn’t the computer recognize the mouse?
❑ Make sure the mouse is securely plugged into the USB or Mouse/Keyboard
(PS/2) port. See “Connecting a USB mouse or keyboard” or “Connecting a
PS/2 mouse or keyboard” for more information.
❑ You may need to install or reinstall the mouse driver software. Use the
supplied Application Recovery CD to install the drivers. See “Using the
Application Recovery CD(s)” for more information.
Why doesn’t the pointer move when I use the mouse?
❑ Make sure another mouse was not installed.
❑ You may need to install or reinstall the mouse driver software. Use the
supplied Application Recovery CD(s). See “Using the Application Recovery
CD(s)” for more information.
❑ If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to
stop playback and restart the computer.
❑ If you still cannot use the pointer, restart the computer. You can restart the
computer three different ways:
❑ Press the Windows key , and press U. When the Turn Off
Computer window appears, press R.
❑ Press the Ctrl+Alt+Delete keys simultaneously. When the Windows
Task Manager window appears, press the Alt key to highlight the menu
bar, and press the Right Arrow key
to select Shut Down. Press
Enter, and then press R.
❑ Press and hold the power button. When the computer turns off, press the
power button again to restart the computer.