Sony PCG-GRX690P - Manual (Page 213)

Computer Support Information
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Computer Support Information
If you have questions about your computer or the preinstalled programs, refer to
the following sources for answers in the sequence listed below.
1 VAIO® Computer User Guide
The online VAIO® Computer User Guide and the printed VAIO®
Computer Quick Start provide information on how to maximize your
computer capabilities and solve common problems.
2 Program Guides and Online Help Files
The preinstalled programs on your computer may come with an online
guide. These guides are stored on the hard disk as online Help files. You
can find the Help files from the Help menu under the specific program.
Some programs may come with a printed guide.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft® Windows®
operating system. For operating system support, you can visit Microsoft®
customer support at: http://support.microsoft.com/directory/.
4 VAIO Support Agent
You can find VAIO Support Agent by clicking Start and selecting Help
and Support. Using advanced diagnostic technology, Sony’s VAIO
Support Agent runs scheduled protections of your programs, network
settings, and other important program settings. When your program is
protected, you can use VAIO Support Agent to repair program problems
by restoring the program to any of the previously protected states.
5 Sony Computing Support
This service provides instant access to information on commonly
encountered problems. Type a description of the problem and the
Knowledge Database searches for the corresponding solutions online.
You can visit Sony Computing Support at:
http://www.sony.com/pcsupport.