Sony PCG-GRX690P - Manual (Page 199)

Troubleshooting DVDs and CDs
199
Troubleshooting DVDs and CDs
How do I maintain DVDs?
❑ Avoid touching the surface of the disc with your fingers. Fingerprints and
dust on the surface of the disc may cause reading errors.
❑ To clean the disc, hold the edge of the disc, and use a soft cloth to wipe the
surface from the center out. If the disc is badly soiled, moisten a soft cloth
with water, wring it out well, and use it to wipe the surface of the disc from
the center out. Wipe off any remaining moisture with a dry, soft cloth.
❑ Do not clean the disc with solvents (such as benzine, thinner, commercially
available cleaners, or anti-static spray), which may damage the disc.
❑ Do not drop or bend the disc.
Why can’t I view the entire DVD video display on a TV screen?
You may not be able to view the entire video display on a TV because the display
resolution is not properly set. To adjust the display resolution, see “Selecting a
display mode” for more information. It is recommended that you adjust the
display resolution to 1024 x 768 or smaller, depending on the size of the external
display screen.
Why does my computer stop responding when I try to read a disc?
The disc your computer is trying to read may be dirty or damaged. Restart the
computer, and eject the disc from the optical drive. Examine the disc for dirt or
damage. If the disc is dirty, see “How do I maintain DVDs?” for instructions on
how to clean it.
Why won’t the optical drive tray open?
❑ Make sure the computer is on.
❑ Press the Eject button on the optical drive.
❑ If the Eject button does not work, click Start on the Windows® taskbar, and
click My Computer. Right click the optical drive icon, and select Eject
from the shortcut menu.
❑ If none of the above options work, insert a thin, straight object (such as a
paper clip) in the manual eject hole to the right of the Eject button.