Sony PCG-SR33K - Manual (Page 255)

Troubleshooting Your Notebook
My notebook does not start.
 Check that the notebook is plugged into a power source and that it is turned on. Check that the power
indicator on the front panel of the notebook indicates that the power is on.
 Check that the battery packs are inserted properly and that they are charged.
 Make sure there is no disk in the floppy disk drive.
 Confirm that the power cord and all cables are connected firmly. See Connecting Peripheral Devices for more
information.
 If you plugged the notebook into a power strip or UPS, make sure the power strip or UPS is turned on and
working.
 If you are using an external display, check that it is plugged into a power source and turned on. Check that
the brightness and contrast controls are adjusted correctly. See the manual that came with your display for
details.
 Moisture condensation may have occurred. Do not use the notebook for at least 1 hour and then turn on the
notebook.
 Take the battery pack off the notebook, unplug the power cord and plug it again, then turn on the power.
If this occurs on a regular basis, contact Sony PC Support (http://www.sony.com/pcsupport/).
My notebook starts but a BIOS error appears.
When the internal backup battery is low on power, it may not start your system properly. The message "Press <F1>
to resume, <F2> to setup" appears at the bottom of the screen. Follow these steps:
1. Press the F2 key. The BIOS Setup menu appears.
2. Set the date (month/day/year). Press Enter.
3. Press to select System Time, then set the time (hour: minute: second). Press Enter.
4. Press to select Exit, then press to select Get Default Values. The message "Load default configuration
now?" appears.
5. Select Yes and press Enter.
6. Select Exit (Save Changes), and then press Enter. The message "Save Configuration changes and exit now?"
appears.
7. Select Yes, then press Enter. The notebook restarts.
My notebook starts, but the message "Operating system not found" appears and Windows does not start.
 Make sure there is no disk in the floppy disk drive (non-bootable).
 If a non-bootable disk is in the drive, follow these steps:
1. Turn off the notebook, and then remove the disk.
2. Restart the notebook and confirm that Windows starts properly.
 If Windows still does not start, follow the steps below to initialize the BIOS:
1. Remove any disk from the floppy disk drive.
2. Turn off the notebook.
3. Remove any peripheral devices connected to the notebook.
4. Turn on the notebook.
5. Press the F2 key when the Sony logo appears. The BIOS setup menu screen appears.
6. Press the directional arrow keys to select the Exit menu.
7. Press the arrow keys to select "Get Default Values" and then press Enter. The message "Load default
configuration now?" appears.
8. Select Yes, then press Enter.
9. Use the directional arrow keys to select "Exit" (Save Changes), and then press Enter. The message
"Save configuration changes and exit now?" appears.
10. Select Yes, then press Enter. The notebook restarts.
If your notebook continues to display the message "Operating system not found", and Windows does not start, use
your supplied System Recovery CD to restore the software titles shipped with your notebook. See
Using the System
Recovery CD(s) for more information. If this does not work, contact Sony Customer Support.
The System Recov ery CD restores your notebook to its original state, so user data and applications will be lost.
My notebook stops responding or does not shut down.
It is best to shut down your notebook using the Shut Down command on the Windows ® Start menu. Using other
methods, including those listed here, may result in loss of unsaved data.
 Try restarting the notebook. On the Windows taskbar, click the Start button, click Shut Down, then click
Restart. Page 255