Sony PCG-SR33K - Manual (Page 259)

Troubleshooting Drives, PC Cards, and Peripheral Devices
My optional floppy disk drive can not write to a floppy disk
 If the floppy disk is write-protected, disable the write-protect feature or use a floppy disk that is not
write-protected.
 Verify that the floppy disk is properly inserted into the floppy disk drive. See To insert a floppy disk for more
information.
My optional floppy disk drive icon doesn't appear even though it is connected.
 Click Start on the Windows ® taskbar, point to Settings, point to Control panel, then click System. The System
Properties dialog box appears.
 Click the Device Manager tab.
 Double-click Floppy Disk Controller, then click Standard Floppy Disk Controller.
 Click Delete. The Confirmation window appears.
 Verify that Delete From All Settings is selected and click OK.
 Click Update in the System Properties window.
 Double-click Disk Drive and confirm that GENERIC NEC FLOPPY DISK is shown.
My optical drive is not playing my disc properly.
 Make sure the optical drive is inserted correctly into the PC Card slot.
 Make sure the label of the disc is facing up.
 If the disc requires a particular software, make sure that software is installed according to the manufacturer's
instructions.
 A dirty or damaged disc may cause the notebook to stop responding while it tries to read the disc. If
necessary, restart the notebook, remove the disc, and then check it for dirt or damage.
 If you can see video but not hear audio, check all of the following:
o Check that your optical drive does not have the mute setting enabled.
o Check the volume setting in the audio mixer.
o If you are using external speakers, check the volume settings, then check the connections between
your external speakers and the notebook.
o Click Start on the Windows ® taskbar, point to Settings, then Control Panel, then double-click System.
The System Properties dialog box appears.
o Click the Device Manager tab.
o Verify that the correct drivers are installed properly.
 Do not use adhesive labels to identify the CD. The label may come off while the disc is in use in the optical
drive and cause the drive to malfunction.
 Condensation may cause the notebook to malfunction. If this occurs, do not use the notebook for at least 1
hour.
My optical drive tray does not open.
 Make sure the notebook is turned on.
 Press the Eject button on the optical drive.
 If the Eject button does not work, open the tray by inserting a thin, straight object (such as a paper clip) in
the hole to the right of the Eject button.
I cannot use Digital Video (DV) devices. The message "DV equipment seems to be disconnected or turned
off" appears.
 Verify that the DV device is turned on and that the cables are properly connected.
 If you are using multiple i.LINK ® devices, the combination of the connected devices may cause unstable
operation. In this case, proceed as follows:
1. Shut down the notebook and turn off all connected devices.
2. Disconnect the devices that are not in use.
3. Ensure that all other devices are properly connected.
4. Restart the notebook.
The compatible i.LINK devices connected to my notebook do not work.
 Make sure the i.LINK devices are properly connected to the i.LINK port on your notebook. See Connecting an
i.LINK Device for more information.
 If the message "There are no Digital Video devices connected to this computer, or the power is off" appears,
unplug the i.LINK cable and plug it in again.
My PC Card is not working.
 Make sure the PC Card is inserted properly into the PC Card slot. See Using PC Cards for more information.
 Make sure the PC Card is compatible with the Microsoft ® Windows ® operating system .
 If you are using two PC Cards, use the Sony Notebook Setup utility to disable the devices you are not
currently using.
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