Sony PCG-SR33K - Manual (Page 285)

VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst. VAIO
Support Agent's advanced diagnostic technology identifies and tracks characteristics of your software applications
and basic network settings. These diagnostics protect and store information in a retrievable format that enables you
to restore your software to a previous working state. Sony has identified the software items that are protected by
the VAIO Support Agent utility.
VAIO Support Agent has three features to help you fix your software problems: Quick Fix Wizard, Common Solutions,
and Support Central. This section briefly describes these three features, and the automatic update capability of the
VAIO Support Agent.
VAIO Support Agent main window
To use the Quick Fix Wizard
The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking
a "snapshot" of the application at regular, timed intervals and storing it for future use. Should a problem develop with
one of the protected applications, you can use the Quick Fix Wizard feature to retrieve the date/time (snapshot)
that was recorded when the application worked correctly. The Quick Fix Wizard repairs the protected application files
without altering the data files you have created using the application.
To use the Quick Fix Wizard, follow these steps:
1. From the VAIO Support Agent main window, click the Quick Fix Wizard button. The Welcome window appears.
2. Click Next. The "Quick Fix Wizard: Begin VAIO Support Agent Diagnostics" dialog box appears.
3. Select the "Diagnose and fix my software" option.
4. Select the software you wish to repair from the drop-down list.
To view a list of software applications protected by VAIO Support Agent, click on the "Pick the
software:" drop-down list.
5. Next, select a date/time from the drop-down list that corresponds to the last time when the software worked
properly.
6. Click Next to continue. Follow the instructions on the screen.
Quick Fix Wizard: Begin VAIO Support Agent Diagnostics dialog box
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