Bay Technical Associates DS4-RPC - Manual (Page 76)

DS-RPC OWNER’S MANUAL
TECHNICAL SUPPORT
__________________________________________________________________________________________
69
TECHNICAL SUPPORT
BayTech has a staff of applications engineers on duty to assist you from
7 a.m. to 6 p.m. (CST or CDT), Monday through Friday. If you have
problems installing, setting up, or operating your DS-Series Data Switch,
please contact BayTech’s technical support office. For information on all
of BayTech’s data communication products, contact our Web Site at the
address shown below.
If you call the BayTech support desk, please have the following
information available to help the applications engineers answer your
questions efficiently. Use the next page to record vital information.
a. The DS-Series model type and what modules you are using.
b. The unit and module serial numbers.
c. The host device and peripherals you have connected to the DS-Series.
d. Provide a general description of the application you are using and what
you are trying to accomplish.
e. What cables and adapters are you using?
What are the lengths of the cables?
Who sold you the cables and adapters?
f. The name of the software emulation program you are using.
g. If possible, a printout of the configuration status.
Bay Technical Associates, Inc.
200 N. Second Street, P. O. Box 387
Bay St. Louis, MS 39520-1000, USA
Telephone: 800-523-2702
228-467-8231
FAX:
228-467-4551
Web Site: www.baytechdcd.com