Bacharach AGM300 - Manual (Page 90)

82 Instruction 3015-4275
Return Procedure
To return equipment to the factory for repair a Return Authorization (RA) number should be requested from
the factory. Equipment will not be received without an RA number. Returned equipment should be sent to
the factory at the following address:
Bacharach, Inc.
621 Hunt Valley Circle
New Kensington, PA 15068
Attn.: Service Department
Field Repair
Field repair of equipment will be considered after all reasonable attempts to diagnose and rectify the
problem via phone or fax have been exhausted or if return of the equipment to the factory is not practical.
To initiate warranty service in the field, a customer purchase order must be issued, prior to dispatch, for
the estimated travel time, expenses and applicable service fees for a Bacharach representative to travel to
the site. Bacharach will bill expenses to the customer at actual cost. The customer will be invoiced for all
applicable charges for parts, labor and expense at the Non-Warranty rates if it has been determined that
the failure is a result of abuse of the equipment, improper installation, or failure to thoroughly read and
comply with the instructions provided in the Operations and /or Service Manuals. Scheduling of all field
servicing is at the discretion of the Factory Service Department and will be based upon customer need and
the availability of personnel. Warranty field service shall be limited to the continental United States.
Bacharach, Inc. is not liable for any charges, from the customer, purchaser or any third party that may be
acting on the behalf of the purchaser, customer or end user, resulting from non-warranty field service, field
upgrades, preventative maintenance, etc. Bacharach, Inc. is not liable for any charges, from the customer,
purchaser or any third party that may be acting on the behalf of the purchaser, customer or end user,
resulting from warranty field service or repair activities unless prior approval is granted by an authorized
member of Bacharach, Inc. prior the dispatch and performance of the field service or repair activity. This is
to include but not limited to: manpower requirements for Bacharach and/or non-Bacharach personnel to
perform or assist with the field service or repair activity.
Products Covered under Warranty and Service Policy
The following items are covered under the stated warranty for Parts and Labor:
Model Description
AGM300 Ammonia Gas Monitor
ADM800 Ammonia Display Module