Apple Workgroup Server 8150/110 - Manual (Page 71)

When you run into trouble
While you’re using your server, it’s possible that you may experience a
problem such as the pointer “freezing” on the screen, or you may see an error
message or even a bomb icon. If you have trouble with your server, take a
moment to review the solutions to common problems listed in this chapter.
Note: If you have a question or encounter a problem while your system is still
running, you can also check the “Troubleshooting” topic of Macintosh Guide,
available in the Guide (
h) menu. For more information on the kinds of on-
screen help available, see Appendix B, “Getting Help,” in this guide.
Take your time
When you see an error message, you don’t have to take action immediately. The
message stays on the screen until you click the OK button or turn off the server.
To help diagnose and correct the problem, gather as much information about
the situation as you can before starting over:
m Make a note of exactly what you were doing when the problem occurred.
Write down the message on the screen and its ID number (if any). Also list
the programs you were using and the names of any items you know have
been added to the System Folder since the system software was installed.
This information will help a service person diagnose the problem. (It is
helpful to keep a printed copy of the items in your System Folder. See
instructions for printing a list of files in a window in the “Printing and
Fonts” topic of Macintosh Guide, available in the Guide menu.)
m Check the screen for any clues. Is a menu selected? What programs and
document icons are open? Note anything else that seems relevant.
6
Troubleshooting