MTS Landmark TWX User Manual
Page 8
When you have more than one MTS system, the system job number identifies your system. You can find
your job number in your order paperwork.
Example system number: US1.42460
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall your file based on the:
•
MTS case number
•
Name of the person who helped you
Identify the problem
Describe the problem and know the answers to the following questions:
•
How long and how often has the problem occurred?
•
Can you reproduce the problem?
•
Were any hardware or software changes made to the system before the problem started?
•
What are the equipment model numbers?
•
What is the controller model (if applicable)?
•
What is the system configuration?
Know relevant computer information
For a computer problem, have the following information available:
•
Manufacturer’s name and model number
•
Operating software type and service patch information
•
Amount of system memory
•
Amount of free space on the hard drive where the application resides
•
Current status of hard-drive fragmentation
•
Connection status to a corporate network
Know relevant software information
For software application problems, have the following information available:
•
The software application’s name, version number, build number, and (if available) software patch
number. This information can typically be found in the About selection in the Help menu.
•
The names of other applications on your computer, such as:
— Anti-virus software
— Screen savers
— Keyboard enhancers
— Print spoolers
8 | MTS Landmark Test System Operation
Technical Support