Metrohm 872 Extension Module - Manual (Page 74)

9.3 Warranty (Guarantee)
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872 Extension Module IC Module
Customer support and service
Customer support involves all phases of instrument acquisition and use by
the customer, i.e. consulting to define the adequate equipment for the
analytical problem at hand, delivery of the equipment, user manuals, train-
ing, after-sales service and processing of customer complaints. The
Metrohm service organization is equipped to support customers in imple-
menting standards such as GLP, GMP, ISO 900X, in performing Opera-
tional Qualification and Performance Verification of the system compo-
nents or in carrying out the System Validation for the quantitative determi-
nation of a substance in a given matrix.
9.3 Warranty (Guarantee)
Metrohm guarantees that the deliveries and services it provides are free of
errors in materials, design or manufacturing.
The general warranty period is 36 months (exclusions below) from the
date of delivery or 18 months in the event of continuous operation. The
warranty remains valid on the condition that the service is provided by an
authorized Metrohm Service Organization at defined intervals and with a
defined scope.
The warranty period for the suppressors "MSM II" and "MSM-HC" is 120
months from the date of delivery or 60 months in the event of continuous
operation.
The warranty period for IC separation columns is 12 months from the date
of delivery or 6 months in the event of continuous operation. The techni-
cal specifications contained in the manual are authoritative for warranty of
accuracy.
For third-party components that are recognizable as such, the manufac-
turer's warranty regulations apply.
Consumables and materials with limited storage life and glass breakage in
the case of electrodes or other glass parts are excluded from the warranty.
Warranty claims cannot be asserted if the customer has failed to meet his
payment obligations according to schedule.
During the warranty period, Metrohm undertakes either to replace free of
charge or to credit the purchaser for any instruments, assemblies or com-
ponents that can be shown to be faulty. Any transport or customs fees
that may apply are the ordering party’s responsibility.
The precondition for this is that the ordering party must use the Return
Material Authorization (RMA) to report the faulty part, along with specifi-
cation of the article number, the article designation, an adequate error
description, the delivery date and (if applicable) the serial number. In addi-