Metrohm 872 Extension Module - Manual (Page 75)

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9 Conformity and warranty
872 Extension Module IC Module
￭￭￭￭￭￭￭￭ 67
tion, the ordering party undertakes to store the faulty part for at least 2
years in accordance with current storage directives (in compliance with
ESD guidelines) and to hold it in readiness for onsite inspection or for
return shipment to Metrohm. Metrohm reserves the right to invoice the
ordering party for these articles, including retroactively, in the event of
noncompliance with these pre-conditions.
Deficiencies arising from circumstances that are not the responsibility of
Metrohm, such as improper storage or improper use, etc. are expressly
excluded from the warranty.
Metrohm also offers a 120-month spare parts warranty and a 5-year PC
software support warranty, calculated from the date on which the prod-
uct is withdrawn from the market. The content of this warranty is the abil-
ity of the customer to obtain functioning spare parts or appropriate soft-
ware support at market prices during the time of the warranty period.
If Metrohm AG is unable to meet this obligation due to circumstances
beyond the control of Metrohm AG, then the ordering party shall be
offered alternative solutions at preferential conditions.