Sindoh A611dn - Manual (Page 123)

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Troubleshooting
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Problem 13: Toner stain or shadow in the background.
Solution: 1) Check if the cartridge has been properly installed.
2) The toner cartridge may be defective.
Replace with a new one.
3) The drum cartridge may be defective.
Replace with a new one.
4) Toner is in the paper path. Contact Customer Support Center.
Problem 14: Poorer quality when thick or rough paper is used.
Solution: Change paper type to Thick. ( p. 3-31 )
Tray 2 Troubleshooting
Problem 1: Printer does not operate properly or stops while printing after Tray 2 was added.
Solution: A. Switch off the printer. Wait 10 seconds before turning it back on.
If the problem persists, check if the tray 2 is properly connected to the printer.
B. Check if you have made proper settings in the printer driver to use Tray 2.
Other Troubleshooting
Problem 1: How can I get updated versions of the printer driver or related utilities?
Solution: You can download them from the Sindoh website: www.sindoh.com
Customer Support
When contacting the Customer Support Center, be ready to explain the problem, message displayed on
the screen, and the steps you took to solve the problem. You should have the model number and serial
number of your printer with you.