Troubleshooting – Teradek Cube Reference Guide User Manual
Page 39
Version 2
Dec „11 © Teradek, LLC 2011. All rights reserved.
Page | 39
Troubleshooting
1. Power/Connection Issues
SYMPTOM
CAUSE
REMEDY
Cube will not power on.
Power cable may be connected
incorrectly. External battery may be
discharged.
-Remove video cable.
Verify power cable or battery plates are
connected and cables are not damaged.
-Check battery charge.
VID LED stays off, ENC LED
cycles orange to red
No video input is detected.
Verify that your source is connected to
Cube. Check cables for damage.
On some cameras, video output must
be enabled on the camera.
VID LED stays orange
Resolution mismatch.
Change Cube‟s input format to match
your source (See Video Setup, page
24). Alternately, set the input format to
„Auto.‟
2. Audio/Video Streaming
SYMPTOM
CAUSE
REMEDY
Cannot open video stream
Cube may not be encoding. Stream
URL may be incorrect.
Verify that Cube is encoding (ENC LED
is green). If ENC LED is red, but VID is
green, wait for encoder to start.
Verify stream URL is correct. Stream
URL is available to copy on the
Dashboard page (see page 23).
Video stream is breaking up,
freezing.
Bitrate/resolution is set too high for
the network‟s available bandwidth.
Lower the bit rate and or resolution to
avoid lost/late video data. See Encoder
Controls, page 18.
VLC video latency is more than a
second.
VLC‟s buffer (by default) is set to 1.2
seconds.
Reduce the buffer size. See
under the
Tutorials section for instructions.
Video to iPad has more than a ten
second delay.
HTTP Live mode is enabled.
Enable the Quickview stream and use a
third party video player. See page 11.
My video stream does not have
audio.
Audio is disabled or Quickview
stream is being used.
Enable audio (embedded or analog) on
the Device Settings page (see page 24).
NOTE: audio is not currently supported
for Quickview stream.
3. Networking/ Web UI
SYMPTOM
CAUSE
REMEDY
Cannot Connect to Cube (Ad Hoc
mode).
May be disconnected from network,
network settings may be incorrect.
-
Verify you are connected to Cube‟s
wireless network (see Ad Hoc
instructions, page 8). Check that Cube
Wifi LED is green.
-Verify your computer is set to DHCP or
has an IP address in the 172.16.x.x