Teradek Cube Reference Guide - Manual (Page 40)

Version 2 Dec „11 © Teradek, LLC 2011. All rights reserved.
Page | 40
range.
Cannot Connect to Cube
(Infrastructure mode). May be disconnected from network,
network settings may be incorrect. -If Wifi LED stays red, connect ethernet
to Cube, access web UI and double
check that infrastructure SSID,
password, and security type are correct
(see Network Settings, page 20).
Cube is visible in TeraCentral/
Bonjour, but the webpage will not
open. Advertisement may be taking a long
time to update, network settings may
be incorrect. Close and reopen TeraCentral and/or
your web browser.
-In Ad Hoc mode, you can attempt to
connect to the encoder by navigating to
http://mycube.teradek.com or
http://172.16.1.1
- Ensure your Computer‟s network
connection is set to DHCP in Ad Hoc
mode.
Cannot log in to Web UI Password may be changed. Default login information for Cube:
Login: admin
Password: admin
If the password has been changed,
perform a full factory reset (see page 7).
4. Live Internet Streaming
SYMPTOM CAUSE REMEDY
Cannot verify login Incorrect account information, no
Internet connection. Verify your Livestream account
information is entered correctly
Verify your network‟s internet
connection. Check Cube‟s Network
Configuration page for valid gateway
and name server values.
Cannot start broadcast No internet connection. Cube
encoder may not be started. Verify Cube‟s internet connection (see
above).
Verify ENC LED is green and solid.
(See page 39 if the LED does not turn
green).
Broadcast starts, channel shows
„LIVE,‟ but only a black screen is
shown Bit rate is too high for available
bandwidth. Lower the bit rate and or resolution to
avoid lost/late video data. See Encoder
Controls, page 18.
Video drops out, freezes Bit rate is too high for available
bandwidth. Lower the bit rate and or resolution to
avoid lost/late video data. See Encoder
Controls, page 18.