Yealink W52P - Manual (Page 72)

User Guide for the W52P IP DECT Phone
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Why can‟t I turn the handset on?
Ensure the batteries are inserted into the handset. If the batteries are already inserted
into the handset, place the handset into the charger cradle.
Why do I hear some noise during a call?

Ensure that you are not using the handset or base station in an area with high
electrical interference. You can reposition the handset and the base station to keep
them far away from sources of high electrical interference.

Ensure that the handset is not too far from the base station.

Restart the base station and place a call to see if there is still noise heard during the
call.
Can I transfer an internal call to another party?
The phone does not support this feature. You can only transfer external calls from the
phone.
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
1. Click on Phone->Upgrade.
2. Click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.
5. Click Export to open file download window, and then save the file to your local
system.
How to export system log?
We may need you to provide a system log to help analyze your problem.
To export the system log to local PC via web user interface:
1. Click on Phone->Configuration.
2. Select 6 from the pull-down list of Log Level.
3. Click Confirm to accept the change.
The web user interface prompts “Do you want to restart your machine?”. The
configuration will take effect after a reboot.
4. Click OK to reboot the phone.
After the IP phone finishes reboot, the system log level is set as 6, the debug level.
5. Mark the Local radio box in the Export System Log field.