Kontron KTQ67-FLEX - Manual (Page 3)

KTQ67 Users Guide
KTD-N0829-G Page 3
KONTRON Technology Technical Support & Services
If you have questions about installing or using your KONTRON Technology Product, check this User’s
Manual first – you will find answers to most questions here. To obtain support, please contact your local
Distributor or Field Application Engineer (FAE).
Before Contacting Support: Please be prepared to provide as much information as possible:
• CPU Board
1. Type.
2. Part Number (find PN on label)
3. Serial Number if available (find SN on label)
• Configuration
1. CPU Type, Clock speed
2. DRAM Type and Size.
3. BIOS Revision (Find the Version Info in the BIOS Setup).
4. BIOS Settings different than Default Settings (Refer to the BIOS Setup Section).
• System
1. O/S Make and Version.
2. Driver Version numbers (Graphics, Network, and Audio).
3. Attached Hardware: Harddisks, CD-rom, LCD Panels etc.
Warranty
KONTRON Technology warrants its products to be free from defects in material and workmanship
during the warranty period. If a product proves to be defective in material or workmanship during the
warranty period, KONTRON Technology will, at its sole option, repair or replace the product with a
similar product.
Replacement Product or parts may include remanufactured or refurbished parts or components.
The warranty does not cover:
1. Damage, deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
B. Repair or attempted repair by anyone not authorized by KONTRON Technology.
C. Causes external to the product, such as electric power fluctuations or failure.
D. Normal wear and tear.
E. Any other causes which does not relate to a product defect.
2. Removal, installation, and set-up service charges.
Exclusion of damages:
KONTRON TECHNOLOGY LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT
OF THE PRODUCT. KONTRON TECHNOLOGY SHALL NOT BE LIABLE FOR:
1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT,
DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF
TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL,
INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS,
EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
3. ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
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