Rice Lake Datamax M-Class Mark II - Manual (Page 64)

58 Chapter 6 – Troubleshooting
If experiencing this problem… Try this solution…
Poor print quality:
• The printhead may need cleaning; see Section 5.2.
• Adjust the Heat and Print Speed settings through the Front
Panel or by host commands; non-display printers see
Section 3.4, display printers see Section 4.5.
• The media/ribbon combination may not be compatible;
contact a Media Representative.
• The Media Width Adjustment may be incorrectly adjusted;
see Section 5.3.
• The Platen Roller may be dirty or worn; clean or call for
service.
• The Printhead Burn Line may need adjusting; see Section
5.4.
Skips labels when printing:
• Media Calibration may be needed; see Section 3.5.
• The Media Sensor may be out of position; readjust the
position; see Section 2.3.
• The format may be within 1/8 inch of the label’s trailing
edge. Try reducing or moving the format slightly.
Unable to print rotated text:
The characters may be formatted outside the label
dimensions. Ensure the row/column values provide enough
room for the height of the characters or bar code to be
printed. See the Class Series Programmer’s Manual for
details.