Rice Lake Datamax M-Class Mark II User Manual
Page 91
Warranty
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Datamax Barcode Products
Limited Warranty Statement
M-Class
™
Mark II Printer
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Datamax warrants to Purchaser that under normal use and service, the M-Class
™
Mark II Printer,
with the exception of the thermal printhead) purchased hereunder shall be free from defects in
material and workmanship for a period of two years from the date of shipment by Datamax.
Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not
covered under this warranty. This warranty does not cover equipment or parts which have been
misused, altered, neglected, handled carelessly, or used for purposes other than those for which
they were manufactured. This warranty also does not cover loss, damages resulting from accident,
or damages resulting from unauthorized service.
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This warranty is limited to a period of one years, (365 days), or 1,000,000 linear inches of use,
whichever comes first, for the M-Class
™
Mark II thermal printhead. This one year (365 days)
warranty is valid only if a Datamax - approved thermal label media is used, as defined in the then
current Datamax list of approved thermal/thermal transfer media, a copy of which is available
from Datamax. Failure to use Datamax-approved media is justification for invalidation of this
thermal printhead warranty. This warranty does not cover printheads which have been misused,
altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized
repairs.
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If a defect should occur during the warranty period, the defective unit shall be returned, freight
and insurance prepaid, in the original shipping containers, to Datamax at: 4501 Parkway
Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA) number must be
issued before the product can be returned. To open an RMA please call the Datamax Customer
Service Department at (407) 523-5550. Please include your RMA number on the outside of the
box and on the shipping document. Include a contact name, action desired, a detailed description
of the problem(s), and examples when possible with the defective unit. Datamax shall not be
responsible for any loss or damages incurred in shipping. Any warranty work to be performed by
Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty.
In the event of a defect covered by its warranty, Datamax will return the repaired or replaced
product to the Purchaser at Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect
until the end of the original warranty period, or for sixty (60) days after the repair or replacement,
whichever is later.