Chapter 20, Common errors and troubleshooting, Chapter 20.common errors and troubleshooting – Torbal DRX300 Manual User Manual

Page 47: Chapter 20. common errors and troubleshooting, Error cause explanation / solution

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Instruction Manual - TORBAL DRX 5 Series

CHAPTER 20.

COMMON ERRORS AND TROUBLESHOOTING

Error

Cause

Explanation / Solution

Load error!

Scale load at start up exceeds 10% of the
scale MAX capacity

The pan was not empty while the scale
was initiating at startup. Clear the pan and
restart the scale.

Capacity exceeded!

Scale range exceeded

The scale has exceeded its weighing
capacity. Reduce the weight.

Zero range exceeded!

Attempt to zero the scale that is beyond
the scale’s Zero range

Reduce the weight to be zeroed and try
again.

Tare range exceeded!

Attempt to tare the scale that is beyond
the Tare range

Place a weight on a pan before taking a
tare.

Tare value not cleared!

Attempt to zero the scale without clearing
a prior tare

Remove weight from pan and clear store
tare values.

Unit weight too low!

In Pill Counting Individual sample weight
is less that 3e

Be sure that the individual piece weight is
grater than 3e

Load error! (C01)

Load error while initializing. The pan
mass is below 10% of the stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C02)

Load error while initializing. The pan
mass is over 10% of the stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C03)

Load error while calibrating. The
internal calibration mass is below 10%
of the original stored mass.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C04)

Load error while calibrating. The
internal calibration mass is over 10% of
the original stored mass.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C05)

Load error while performing second tare
during calibration. Mass of the pan is
less by more than 1e from the first
stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C06)

Load error while performing second tare
during calibration. Mass of the pan is
over by more than 1e from the first
stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C07)

Load error during second calibration.
The difference on the internal calibration
mass from the firs to the second
calibration is more than 1e.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

No external calibration! (C08)

Initial internal calibration test not
permitted without prior external
calibration

Contact Technical Support

Calibration failure! (C09)

Internal calibration failed because of
timeout in final calibration stage (timeout
in 30 seconds without stabilization)

Contact Technical Support

47

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