Troubleshooting: device switch, I can't transfer items using my media card – Blackberry Passport User Manual
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5.
Tap Available.
• To reinstall one app or game, tap
next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap
>
. Tap the apps and games that
you want to reinstall. Tap
.
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry Passport device uses a nano SIM card. To get a nano SIM card for your new device, contact your service
provider.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit
and select the Windows or Mac option.
User Guide
Setup and basics
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