My device doesn't display instant previews, Voicemail, Set up your voicemail – Blackberry Passport User Manual

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My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to

Silent and that the Vibration setting isn't set to Off.

My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Instant Previews.

My device doesn't display Lock Screen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Lock Screen Notifications when your work space is locked.

Voicemail

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device:

standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your

voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages,

and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service.

Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to

your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a

voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within

the Phone app or the BlackBerry Hub.
Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get

automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual

voicemail service to access the features. Contact your service provider to subscribe.

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.

User Guide

Phone and voice

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