CNET CNWR-811P - Manual (Page 62)

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Appendix A Appendix A Appendix A Appendix A
Troubleshooting Troubleshooting Troubleshooting Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the CNWR-
811P and some possible solutions to them. If you follow the suggested steps and the CNWR-
811P still does not function properly, contact your dealer for further advice.
General Problems
Problem 1: Can’t connect to the CNWR-811P to configure it.
Solution 1: Check the following:
• The CNWR-811P is properly installed, LAN connections are OK, and it
is powered ON.
• Ensure that your PC and the CNWR-811P are on the same network
segment. (If you don't have a router, this must be the case.)
• Ensure that your PC is using an IP Address within the range 192.168.0.2
to 192.168.0.254 and thus compatible with the CNWR-811P's default IP
Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
CNWR-811P.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting
steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings are
correct (IP address, Network Mask, Default gateway and DNS).
• If the PCs are configured correctly, but still not working, check the
CNWR-811P. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
• If the CNWR-811P is configured correctly, check your Internet connec-
tion (DSL/Cable modem etc) to see that it is working correctly.
Problem 2: Some applications do not run properly when using the CNWR-811P.
Solution 2: The CNWR-811P processes the data passing through it, so it is not transpar-
ent.
Use the Special Applications feature to allow the use of Internet applications
which do not function correctly.
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