Echelon i.LON 600 LonWorks/IP Server - Manual (Page 83)

Section 2: Advanced Topics
Common Troubleshooting Problems
The following lists the most common problems encountered when setting up your i.LON
600.
Disabled i.LON 600s will not configure properly when the Configuration Server is
taken off the network (turned off or disconnected). If you reattached the
Configuration Server and select Update Members, the i.LON 600 is still not
configured properly.
• To solve this problem, you must disable your i.LON 600 while the
Configuration Server is still attached to your network.
If a pre-existing i.Lon 1000 installation is uninstalled after installing the i.Lon 600,
the Configuration Server and supporting files are removed.
• To repair the i.LON 600 software installation, follow these steps:
1. Select Add/Remove programs from the Windows Control Panel.
2. Select the Echelon i.LON 600 software from the Currently Installed
programs list and click Change.
3. Select the Repair option in the Program Maintenance dialog box.
i.LON 600 LEDs Do not turn green.
• This is usually an indication that the Configuration Server cannot communicate
with an i.LON 600 on the network. Verify that the NAT gateways are properly
setup to forward ports 1628 & 1629 if NAT is used.
I cannot view an i.LON 600’s setup page.
• i.LON 600s have a built-in web server used for setup that communicates on port
80 by default. If you want to access the i.LON from outside your NAT gateway,
be sure that the NAT gateway is configured to forward port 80 to your i.LON
600. A routing problem may exist. Use ping to verify the IP settings.
PCs using DHCP cannot communicate with an i.LON 600 using Ethernet direct
connect.
• Communication with the i.LON 600 may be lost if you use DHCP and direct
connect (using an Ethernet cable) and then unplug the i.LON 600. When you
plug the Ethernet cable back into the i.LON 600, Windows communicates with
the DHCP server and searches for an IP address. This action will fail. To solve
this problem, assign your i.LON 600 a static IP address to make any
configuration changes. Enable DHCP before re-installing the i.LON 600 onto
your network.
I cannot access an i.LON 600 with FTP.
• i.LON 600s have a built-in FTP server that communicates on port 21 by default.
If you want to access the i.LON using FTP from outside your NAT gateway, be
sure that the NAT gateway is configured to forward port 21 to your i.LON 600.
Perform a security access reset to verify the functionality.
i.LON 600 User’s Guide 75