Pitney Bowes DM1100 - Manual (Page 170)

10 • Troubleshooting
10-4 SV62146 Rev. D
Envelope Sealing Problems
Description Possible Causes Solution
Envelope(s) not seal-
ing or not sealing
properly No E-Z Seal® Sealing
Solution in the bottle, or
bottle is placed incorrectly. Remove the E-Z Seal® solution bottle and refill or
reposition the bottle.
Refer to the E-Z Seal® Maintenance section in Chap-
ter 10
of this guide.
Moistener brush is dirty or
worn. Replace or clean the moistener brush. Refer to the
Cleaning or Replacing the Moistener Brush section in
Chapter 10 of this guide.
Envelopes are not posi-
tioned on the feed deck
correctly, or flats guide is
not installed. • Place envelopes with the flap down on the feed
deck against the rear wall.
• Make sure the envelopes are pushed far enough
so that they cover the feed sensor on the rear
wall.
Envelope(s) not seal-
ing properly Envelope flap dimensions
are not within the accept-
able range. Use envelopes with flap depths between 1" and 3 7/8"
(5.4 mm and 98.4 mm ).
Seal Only mode is
not working. Flap moistening bottle is
out of E-Z Seal® Sealing
Solution. Refill flap moistening bottle with E-Z Seal® Sealing
Solution.
Sealing solution is
leaking. Solution bottle cap not
secured tightly. Tighten the solution bottle cap.
Solution was poured
directly into the tank or
there is a leak in the solu-
tion tubing. Call the help desk. Refer to the Pitney Bowes Contact
Information List in this guide for more information.
Flats Guide
Flap Depth