Taser X3 - Manual (Page 57)

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TASER Online Troubleshooting Guide
A troubleshooting guide is available by visiting EVIDENCE.COM. If you need product support on accessories or
have any other questions, please contact customer service at:
U.S.: 1.800.978.2737 or 1.480.905.2000
International: +1.800.978.2737 or +1.480.905.2000
Product Returns
To return a TASER product for service, first follow the procedures at EVIDENCE.COM.
WARNING
If the TASER ECD has been exposed to bodily fluids or other bio-hazards, please contact the customer service
department at +1.800.978.2737 or +1.480.905.2000 for specific instructions BEFORE returning the ECD.
Trilogy Log
Upon download to EVIDENCE.COM, the system breaks down the information into three related data logs called
the Trilogy Logs:
• Event Log™
• Pulse Log™
• Engineering Log™
The X3 ECD is the first truly network capable handheld weapon. The data set from the Trilogy Log is uploaded
securely through an EVIDENCE SYNC cable to EVIDENCE.COM, where the information is encrypted, stored
securely, and organized into dashboards that allow your agency to easily monitor the usage and system status
of your entire arsenal of X3 ECDs.
Trilogy Log
Event Log
The Event Log tracks events. An event begins when the safety is moved to the up (ARMED) position and ends
when it is moved to the down (SAFE) position.
The Event Log also stores Deployment Events for each cartridge bay. Such events include cartridge type,
deployment status (whether the cartridge actually deployed vs. a failure), duration of cycle, and the voltage
and current delivered of each individual pulse.
The Event Log also stores the Cartridge Advance Events. This is any time a cartridge advance occurs between
the start and end of a session.
Chapter 4 Maintenance/Troubleshooting