Enabling the capture frame – ARRIS Timbuktu for Windows v9.0.4- Getting Started Guide User Manual

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Chapter 4: Configuring the Timbuktu Host

Secure screen blanking works differently depending on whether you are working at your computer when
the other user takes control.

If you are working at your computer and another user controls it—for example, a member of your
organization’s technical support team takes control to troubleshoot a problem you’re having—the
screen will not blank. You will be able to watch the other user’s actions and, if necessary, discon-
nect the user from your computer.

If your computer is locked and another user controls it, the screen will blank. You will not be able
to unlock your computer until the other user ends the Control session. When the other user discon-
nects, you can unlock your computer normally.

Enabling the Capture Frame

When you enable the Use Capture Frame option on the Remote Control tab in the Timbuktu Host Con-
figuration Utility, the Capture Frame will open on your desktop when another Timbuktu user establishes
a Control or Observe connection to your computer.

The screen-sharing session will begin when you click the Play button in the upper-left corner of the Cap-
ture Frame. This allows you to position the Capture Frame on your desktop before screen-sharing
begins. During the screen-sharing session, only the portion of your desktop that appears in the Capture
Frame is displayed in the screen-sharing window on the guest computer.

Note: Do not enable the Use Capture Frame option if anyone will need to use the Control or Observe
service to access your computer when you are not present. Because you must click the Play button to
allow the screen-sharing session to proceed, you must be physically present at the host computer.

For additional information about using the Capture Frame, see

“Using the Capture Frame” on page 42

.

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