ARRIS Timbuktu for Windows v9.0.4- Getting Started Guide - Manual (Page 51)

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Chapter 8: Getting Help
Timbuktu was designed to be as intuitive and easy to use as possible. This manual and the online Help
should answer most of your questions. If you are still unable to solve your problem after referring to all
the documentation, you may contact Motorola Technical Support.
Getting Help with Timbuktu
Timbuktu’s comprehensive online Help provides a variety of ways to answer your questions, including
step-by-step instructions for all common procedures. You can navigate through the online Help using the
Table of Contents and hyperlinks between Help topics, and full-text Search is available.
You may also wish to view the Timbuktu Release Notes, which may contain feature and troubleshooting
information that was not available at the time this document was created.
Opening Timbuktu’s Online Help
In the main Timbuktu window, click the Help menu and choose Contents. Or press F1 from anywhere
within Timbuktu for context-sensitive Help. If a Help button is available in a window or dialog box, click
it to display the online Help topic associated with that area of the Timbuktu user interface.
Contacting Motorola
When you contact Motorola technical support, please provide the following information for both the
host and guest computers to assist us.
• Timbuktu version and build number. To find the build number, open the Help menu and select
About Timbuktu.
• Windows version, and any Service Packs installed.
• Error message or symptom.
• Steps to reproduce the error.
• Relevant system information:
• PC manufacturer and model
• Video card manufacturer and model
• Video device driver version
• CPU speed
• Amount of RAM installed
Motorola’s Timbuktu Web site is at http://www.motorola.com/timbuktu.