Cybex 425A Arc Trainer - Manual (Page 61)

Cybex Arc Trainer 425A Owner’s Manual
Customer
Service
Page 6-3
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.).
Apparent Damage - Upon receipt of your shipment, check all boxes carefully. Any damage seen with
a visual check must be noted on the freight bill and signed by the carrier’s agent. Failure to do so will
result in the carrier’s refusal to honor your damage claim. The carrier will provide you with the required
forms for filing such claims.
Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but noticed later
must be reported to the carrier as soon as possible. Upon discovery of the damage, a written or phone
request to the carrier asking them to perform an inspection of the materials must be made
within ten days of the date of delivery. Keep all shipping containers and packing materials: they will be
needed as part of the inspection process. The carrier will provide you with an inspection report and the
necessary forms for filing a concealed damage claim. Concealed damage is the carrier’s responsibility.
NOTE: All inspections
and repairs must be
performed by trained
service personnel only.
Cybex will void warranty if
non-Cybex replacement parts
are used.
Ordering Parts
Fax orders to 508-533-5183. To speak with a customer service representative, call 888-462-9239 (for
customers living within the USA) or 508-533-4300 (for customers outside the USA).
Cybex will void warranty if
non-Cybex
replacement parts are used.