Teo E911 Response System Installation - Manual (Page 5)

13-280133 Rev. C Page 5
Businesses, shared tenant services, college campuses, and other institutions are
sometimes distributed geographically among several locations or dispersed over a large
area with their telephone extensions linked to a single Private Branch Exchange (PBX)
switch. In such a geographic environment, telephone extensions are often not in the same
physical location as the PBX. They may be located on different floors, buildings or
campuses.
Most telephone systems are configured such that only the main PBX Telephone Number
and its location information are sent to emergency services when 911 is dialed.
Consequently, the exact physical location of the emergency must be determined by
questioning the caller. When the caller does not know or cannot respond, critical time is
spent searching for the person in distress when emergency services arrive on the scene.
The Teo E911 Response Server 9145 resolves these issues. The 9145 contains a station
data table that has an exact location description for each PBX station set. Every time any
PBX phone is used to dial 911, the 9145 ensures that the correct ANI (Automatic Number
Identification) is sent to the PSAP 911 Call Taker and then it instantly sends a text message
alert to every need-to-know person you want notified about the emergency event. In a true
emergency every second counts; your safety staff members, security team, key
management personnel, and anyone else instrumental in your Emergency Procedures Plan
will be appropriately notified well before the public Emergency Responders arrive. The
E911 Response Server 9145 provides audio recording and real-time audio monitoring.
Prank 911 call activity will be instantly identified and you will have the opportunity to take
corrective action seconds after the prank call is originated. This is also a valuable tool for
validating when an abandoned 911 call has occurred.
The E911 Response Server 9145 is designed for long term reliability and nonstop service,
even if hardware maintenance is ever required. The system is designed with redundant
hot-swappable power supplies and redundant hot-swappable drives that may be replaced
while the system remains in a fully operational mode.
The Emergency alert notifications include PC pop-up screen views with both text and
graphic presentation containing calling party information, location information, who’s been
notified, direction and map information, as well as emergency response procedure
documentation, all customizable. Alerts about emergency calls will generate audible
attention-getting sound and all recipients will get detailed text and supporting information.
The alerting devices can be PC screens, cell phones, pagers, or even alerts via email
messaging. Everyone who needs to know will be alerted.
I I I n n n t t t r r r o o o d d d u u u c c c t t t i i i o o o n n n