Call monitoring and recording, Dial-up call monitoring, Call recording – Teo E911 Response System Installation User Manual
Page 62
Teo E911 Response Server 9145 Installation Instructions
Page 62
13-280133 Rev. C
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Call monitor ports on the 9145 are connected to PBX station ports or to analog outside
lines. To monitor 911 calls, call the PBX monitor station port from another extension or, if
allowed, a telephone line external to the PBX.
Repeated clicks indicate that the 9145 has “answered” your call and is waiting for the
optional password. Enter the password with the calling phone’s dial pad, followed by the #
key. The password is set by the 9145 Administration Program.
You will hear the oldest 911 call. When that call has finished, you will be connected to the
next-oldest call, if any, otherwise, the monitor port will disconnect. An optional beep tone
can be periodically sent to the 911 caller, Call Taker, and the monitor port as a notification
that the call is being monitored.
Multiple monitor ports may be configured on the 9145, allowing several users to
simultaneously monitor 911 calls. All ports monitor the same call.
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An internal voice recorder will automatically start recording when a 911 call is active.
Recording is started and stopped automatically. The E911 Response Server 9145 comes
equipped with two-channel recording capability. Two additional recorder ports may be
ordered by the customer and factory installed.
An optional beep tone can be periodically sent to the 911 caller, Call Taker, and the
recorder as a notification that the call is being recorded.
The oldest 911 call is sent to the first available channel. Newer calls are each sent to the
next available channel, or, if all channels are busy, to the first channel to become idle.