Lanner LEC-3010 - Manual (Page 42)

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Terms and Conditions
Appendix D
Embedded and Industrial Computing
Appendix D:
Terms and Conditions
Warranty Policy
All products are under warranty against defects in 1
materials and workmanship for a period of one year
from the date of purchase
The buyer will bear the return freight charges for
2
goods returned for repair within the warranty period;
whereas the manufacturer will bear the after service
freight charges for goods returned to the user
The buyer will pay for repair (for replaced components
3
plus service time) and transportation charges (both
ways) for items after the expiration of the warranty
period
If the RMA Service Request Form does not meet the
4
stated requirement as listed on “RMA Service,” RMA
goods will be returned at customer’s expense
The following conditions are excluded from this
5
warranty:
Improper or inadequate maintenance by the •
customer
Unauthorized modification, misuse, or reversed
•
engineering of the product
Operation outside of the environmental specifications
•
for the product
RMA Service
Requesting a RMA#
To obtain a RMA number, simply fill out and fax the 1
“RMA Request Form” to your supplier
The customer is required to fill out the problem code
2
as listed If your problem is not among the codes listed,
please write the symptom description in the remarks
box
Ship the defective unit(s) on freight prepaid terms
3
Use the original packing materials when possible
Mark the RMA# clearly on the box
4
Note: Customer is responsible for shipping
damage(s) resulting from inadequate/loose
packing of the defective unit(s) All RMA# are valid
for 30 days only; RMA goods received after the
effective RMA# period will be rejected