Emerson Process Management 3000 - Manual (Page 177)

Instruction Manual
Appendix J Rev. 1.1
June 1995
Rosemount Analytical Inc. A Division of Emerson Process Management Appendices J-13
World Class 3000
RETURNING EQUIPMENT TO THE FACTORY
J-10 If factory repair of defective equipment is re-
quired, proceed as follows:
a. Secure a return authorization number from
a Rosemount Analytical Sales Office or
Representative before returning the equip-
ment. Equipment must be returned with
complete identification in accordance with
Rosemount instructions or it will not be
accepted.
In no event will Rosemount be responsible
for equipment without proper authorization
and identification.
b. Carefully pack defective unit in a sturdy box
with sufficient shock absorbing material to
insure that no additional damage will occur
during shipping.
c. In a cover letter, describe completely:
1. The symptoms from which it was de-
termined that the equipment is faulty.
2. The environment in which the equip-
ment has been operating (housing,
weather, vibration, dust, etc.).
3. Site from which equipment was
removed.
4. Whether warranty service or non-
warranty service is requested.
5. Complete shipping instructions for re-
turn of equipment.
6. Reference the return authorization
number.
d. Enclose a cover letter and purchase order
and ship the defective equipment according
to instructions provided in Rosemount Re-
turn Authorization, prepaid, to:
Rosemount Analytical Inc.
RMR Department
1201 N. Main Street
Orrville, Ohio 44667
If warranty service is requested, the defec-
tive unit will be carefully inspected and
tested at the factory. If failure was due to
conditions listed in the standard Rosemount
warranty, the defective unit will be repaired
or replaced at Rosemount's option, and an
operating unit will be returned to the cus-
tomer in accordance with shipping instruc-
tions furnished in the cover letter.
For equipment no longer under warranty,
the equipment will be repaired at the factory
and returned as directed by the purchase
order and shipping instructions.
J