PLANET IPX-2100 - Manual (Page 53)

Internet Telephony PBX System
IPX-2100
Item Explanation
Queue Number Define an extension number for the queue.
Label Define the label for the queue.
Ring Strategy RingAll -- Ring all available agents until one answers (default)
RoundRobin -- Every available agent will take turns to ring.
LeastRecent -- Agent with the least calls rings
FewestCalls -- Agent with the fewest completed calls rings.
Random -- Agent rings randomly.
RRmemory -- RoundRobin with Memory, and remember where it’s left
off in the last ring.
Agent Every extension defined as Agent will be listed here. Selected agent
will be a member of the current Queue.
Item Explanation
Agent TimeOut (sec) The next Agent will ring after this time.
Auto Pause Pause the Agent when it fails to answer the first call.
Wrap-Up-Time (sec) Wrap-up time between the first answer and second answer. (Default is
0, which means no wrap-up time.)
Max Wait Time (sec) Maximum wait time for callers in the queue.
Max Callers Maximum number of callers who are allowed to wait in the queue.
(Default is 0, which means no limitation.)
Join Empty Allow callers to enter the Queue when no Agents are available. If this
option is not defined, callers will not be able to enter Queues with no
available agents.
Leave When Empty All callers in the Queue will be moved out when new caller cannot enter
the Queue. This option cannot be used with Join Empty simultaneously.
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