PLANET IPX-2100 - Manual (Page 54)

Internet Telephony PBX System
IPX-2100
54
Auto Fill Callers will be distributed to Agent automatically.
Report Hold Time Report the hold time of the next caller for Agent when the Agent is
answering the call.
Frequency(sec) Repeat frequency to announce the hold time for callers in the Queue.
(“0” means no announcement).
Announce Hold Time Announce the hold time. Announce (yes), not announce(no) or
announce once(once), it will not be announced when the hold time is
less than 1 minute.
Repeat
Frequency(sec)
Interval time to play the voice menu for callers. (“0” mean not to play).
Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts.