Where to get help, Internet support, Speak to a support representative – Epson MovieMate 30s User Manual
Page 62: Purchase supplies and accessories
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Problem Solving
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at http://support.epson.com and select your product for
solutions to common problems. You can download utilities and documentation, get FAQ’s
and troubleshooting advice, or e-mail Epson with your questions.
Visit http://www.presentersonline.com to access tips, templates, and training for developing
successful presentations.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the
included Epson PrivateLine Support card. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6
AM
to 6
PM
, Pacific Time, Monday
through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■
U.S.: (562) 276-4394, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
■
Canada: (905) 709-3839, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■
Product name (Epson MovieMate 30s)
■
Product serial number (located on the bottom of MovieMate)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer or video configuration
■
Description of the problem
Note: If you need help with the optional subwoofer or an optional screen, see the information
included in the box with the equipment.
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can
purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).