Emerson ROSEMOUNT 3000 - Manual (Page 97)

Instruction Manual
IB-106-300NH Rev. 4.3
May 2005
Rosemount Analytical Inc. A Division of Emerson Process Management Return of Material 7-1
World Class 3000
SECTION 7
RETURN OF MATERIAL
7-1 If factory repair of equipment is required, pro-
ceed as follows:
a. Secure a return authorization number from
a Rosemount Analytical Sales Office or rep-
resentative before returning the equipment.
Equipment must be returned with complete
identification in accordance with Rosemount
Analytical instructions or it will not be ac-
cepted.
In no event will Rosemount Analytical be
responsible for equipment returned without
proper authorization and identification.
b. Carefully pack faulty unit in a sturdy box
with sufficient shock absorbing material to
insure that no additional damage will occur
during shipping.
c. In a cover letter, describe completely:
1. The symptoms from which it was de-
termined that the equipment is faulty.
2. The environment in which the equip-
ment has been operating (housing,
weather, vibration, dust, etc.).
3. Site from which equipment was
removed.
4. Whether warranty or nonwarranty
service is requested.
5. Complete shipping instructions for re-
turn of equipment.
6. Reference the return authorization
number.
d. Enclose a cover letter and purchase order
and ship the equipment according to the
instructions provided in the Rosemount
Analytical Return Authorization, prepaid, to:
PAD Repair Depot Dock C
c/o Emerson Process Management
11100 Brittmoore Park Drive
Houston, TX 77041
If warranty service is requested, the faulty
unit will be carefully inspected and tested at
the factory. If failure was due to conditions
listed in the standard Rosemount Analytical
warranty, the faulty unit will be repaired or
replaced at Rosemount Analytical's option,
and an operating unit will be returned to the
customer in accordance with shipping in-
structions furnished in the cover letter.
For equipment no longer under warranty,
the equipment will be repaired at the factory
and returned as directed by the purchase
order and shipping instructions.