Document Outline

• Contents
• Important safety information
  • Types of warnings used in this manual
• About this document
  • Scope and audience
    • Audience profile
  • Organization and updates
  • Conventions
  • Related publications
  • Revision record
• Introduction
  • DW4020 purpose and components
  • Characteristics and identification of equipment
• Installing the indoor equipment
  • System pre-installation
    • Installation PC requirements
    • Customer installation requirements
    • Two DW4020 installation methods
    • Summary of DW4020 installation process
    • Antenna installation
  • Installing DIRECWAY installation software on installer laptop
    • Installing the software
  • Installing the system using a modem
    • The power supply
    • Assembling the components, modem installation method
  • Connect Ethernet, power up, and read the Gateway LED display
    • Obtain IP address and test Ethernet connection
    • The modems’ LEDs
    • Ethernet port LEDs
  • Running the DW4020 installation software, commissioning, and registering the customer
  • Post-commissioning
    • Peak the satellite signal
    • Connect to customer computer and confirm surfing
    • If the customer cannot surf
• The User Interface
  • How to access the User Interface
  • The Home screen
  • The System Status indicator
    • Transmit Status messages
    • Receive Status messages
  • Receive Statistics
  • Transmit Statistics
  • System Information
  • The Connectivity Test Menu
    • Network Operations Center (NOC) Connectivity
    • Internet Connectivity
  • The Firewall Menu
    • The Settings Menu
  • The Help Menu
  • myDIRECWAY
  • Software updates and the User Interface
• DW4020 LEDs and troubleshooting
  • The DW4020 LEDs
  • DW4020 LEDs status
    • Normal operation, no transmit or receive
    • Normal operation, data being sent and received
    • Problem: receive modem READY LED not on
    • Transmit modem READY LED not lit
    • Gateway LEDs not lit
    • Gateway LEDs flash, receive modem READY LED off or flashing
    • LED blinking indicating status codes
  • Ethernet port LEDs
• Glossary
• Abbreviations and Acronyms
• Lat/Long Decimals to Minutes Table
• The Internet and the DW4020
  • Internet protocol (IP) and transmission control protocol (TCP)
    • Turbo Intranet™
    • IP addressing and the DW4020
    • Private IP addresses
    • Types of hosts
    • Private address space
    • Private IP addressing and DW4020 customers
  • DW4020s provide connections
    • Subnet mask
• Installing the DW4020 Manually
  • Items needed for installation
    • The power supply
    • Assembling the components
    • Powering up and reading the DW4020 LED display
  • The DW4020 LEDs
  • The DW4020 LEDs
  • DW4020 LEDs status
    • Normal operation, no transmit or receive
    • Normal operation, data being sent and received
    • Problem: receive modem READY LED not on
    • Transmit modem READY LED not lit
    • Gateway LEDs not lit
    • Gateway LEDs flash, receive modem READY LED off or flashing
    • LED blinking indicating status codes
  • Ethernet port LEDs
  • Communicating with the Gateway through the serial port
    • Connecting the Gateway and laptop
    • Configuring Hyperterminal or terminal emulation program
    • Configuring Boot Parameters
    • The Installation Menu
      • Antenna Pointing - Receiver
      • Antenna Pointing - Transmitter, Manual
      • Antenna Pointing - Transmitter, Automatic
      • Range value
  • Verifying software download
  • DW4020 status information via the serial port
  • Verifying correct DW4020 operation
    • Displaying traffic statistics
    • Displaying PEP statistics
    • The Final Test Menu
  • Other options
    • Display active routing table
    • Reset history
      • Reading factory information
• Configuring the installer laptop for IP addressing
  • Windows 98SE and ME
  • Windows 2000
  • Windows XP
• Installation checklist
  • Installation summary and checklist
• Index