HP 3500 - Manual (Page 166)

Issue Cause Solution
Common causes of paper jams 1 Paper does not meet HP-
recommended paper
specifications. Use only paper that meets
HP specifications. See
Supported paper weights and
sizes
.
A supply item is installed
incorrectly, causing repeated
jams. Verify that all print cartridges,
the transfer unit, and the fuser
are correctly installed.
You are reloading paper that
has already passed through a
printer or copier. Do not use paper that has been
previously printed on or copied.
An input tray is loaded
incorrectly. Remove any excess paper from
the input tray. Be sure that the
paper does not exceed the
maximum stack height mark in
the input tray. See
Configuring
trays .
Paper is skewed. Input tray guides are not
adjusted correctly. Adjust input
tray guides so they hold paper
firmly in place without bending
it.
Paper is binding or sticking
together. Remove paper, flex it, rotate it
180 degrees, or flip it over.
Reload paper into the input tray.
Note
Do not fan paper. Fanning can
create static electricity, which
can cause paper to stick
together.
Paper is removed before it
settles into the output bin. Reset the printer. Wait until the
page completely settles in the
output bin before removing it.
When duplexing, the paper is
removed before the second side
of the document is printed. Reset the printer and print the
document again. Wait until the
page completely settles in the
output bin before removing it.
Paper is in poor condition. Replace the paper.
Paper is not picked up by the
internal rollers from Tray 2 or
Tray 3. Remove the top sheet of paper.
If the paper is heavier than 163
g/m
2 (43 lb), it may not be
picked from the tray.
Paper has rough or jagged
edges. Replace the paper.
Paper is perforated or
embossed. This paper does not separate
easily. You might need to feed
single sheets from Tray 1.
154 Chapter 8 Problemsolving ENWW