HP 3500 - Manual (Page 188)

Issue Cause Solution
Paper does not feed from
Trays 2 and 3 Manual feed or Tray 1 is
selected in the software
application. Load Tray 1 with paper, or if the
paper is loaded, press .
The correct size paper is not
loaded. Load the correct size paper.
The tray is empty. Load paper in the tray.
The correct paper type for the
tray is not selected in the printer
control panel. From the printer control panel,
select the correct paper type for
the tray.
Paper from a previous jam has
not been completely removed. Open the printer and remove
any paper in the paper path.
Closely inspect the fuser area
for jams. See
Paper jams .
Tray 3 (500-sheet paper feeder)
does not appear as a tray
option. Tray 3 appears as an option
only if it is installed. Verify that
Tray 3 is correctly installed.
Verify that the printer driver has
been configured to recognize
Tray 3. See
Gaining access to
printer driver settings .
Tray 3 is incorrectly installed. Print a configuration page to
confirm that Tray 3 is installed.
If not, verify that the optional
installed 500-sheet feeder
assembly is correctly attached
to the printer.
The paper size is not configured
correctly for the tray. Print a configuration page or
use the control panel to
determine the paper size for
which the tray is configured.
The guides in the tray are not
against the paper. Verify that the guides are
touching the paper.
The USE REQUESTED TRAY
setting in the printer control
panel is set to EXCLUSIVELY,
and the requested tray is empty.
The printer will not use another
tray. Change the setting from
EXCLUSIVELY, or load paper
in the requested tray.
176 Chapter 8 Problemsolving ENWW