Chapter 5 troubleshooting – FUJITSU PCI Gigabit Ethernet 4.1 Update 2/ 5.0 for Oracle Solaris C120-E276-11ENZ0(A) User Manual

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Chapter 5 Troubleshooting

The following should be checked first to troubleshoot a problem.

Is the driver software installed correctly?

If the "pkginfo -x FJSVgid" command does not return output, the driver package is not installed. If this occurs, install the driver package
using the driver CD-ROM attached to the Gigabit Ethernet card or downloading from the following URL.

https://updatesite.jp.fujitsu.com/unix/en/download/driver/index.html

Refer to the "Installation Guide FUJITSU PCI GigabitEthernet 4.1 Update2 or 5.0" manual for details.

Does the system recognize the Gigabit Ethernet card?

If the "prtconf -pv | grep FJSV" command does not return any string having "FJSV,e2sa" (SE0X7GD2X), "FJSV,e2ta" (SE0X7GD1X),
"FJSV,e4ta" (SE0X7GQ1X) or "FJSV,e4tb" (SE0X7GQ2X), OBP (Open Boot PROM) on the system is not recognizing the Gigabit
Ethernet card properly. Check whether the physical interface is properly installed on the system.

Do the LEDs on the Gigabit Ethernet card indicate proper operation status?

Check the following items if the LEDs indicate the link status is abnormal. See also "

Appendix B Gigabit Ethernet Card LED

Diagnosis

" for detailed information.

Check Item

Recommended Action

Cable

Replace the cable.

Gigabit Ethernet card installation state

Affix the Gigabit Ethernet card to the PCI Express slot of the system
securely.

Gigabit Ethernet card hardware

Replace the Gigabit Ethernet card.

Cable connection to the Gigabit Ethernet card and the
switch

Connect the cable to the devices securely.

Power status of the Gigabit Ethernet switch

Check the power of the switch.

Connection port of the switch

Change the connection port of the switch.

Switch configuration

Check the switch configuration.

fjgi.conf file

Check the fjgi.conf file or change the file to default.

Operation mode by dladm(1M) command

Check the operation mode by dladm(1M) command or change the
operation mode to default. (Solaris 11 only)

Driver package installation status

Re-install the driver package from the driver CD-ROM attached to the
Gigabit Ethernet card or at the FUJITSU download web site.

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