GPX X642 - Manual (Page 160)

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Troubleshooting
Understanding MFP messages
The MFP displays three types of messages: status messages, attendance messages, and service
messages. Status messages provide information about the current state of the MFP. They require no
action on your part. Attendance messages alert you to MFP problems that require your intervention.
Service messages also alert you to problems that require intervention. However, the MFP will stop
printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to
temporarily recover from the service message error condition. For more information about MFP
messages, see the Menus and Messages Guide on the drivers CD.
If you receive the following message, see Ordering a print cartridge .
Online technical support
Technical support is available on our Lexmark Web site at www.lexmark.com.
Checking an unresponsive MFP
If the MFP is not responding, first make sure:
• The power cord is plugged into the MFP and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
Message Action
42.xy Cartridge region mismatch
Note: x = the MFP region, y = the
cartridge region
Install the correct cartridge for the MFP region.
Region codes are:
MFP regionCartridge regionLocation
REGCDW0 Worldwide
REGCDA1 USA and Canada
REGCDE2 EMEA
REGCDR 3 Asia Pacific Region
REGCDL 4 Latin America