Intermec EASYCODER PL4 - Manual (Page 57)

EasyCoder PL4 Printer User’s Guide 57
Printer Problems (continued)
Symptom Solution
The printer prints
POP3 e-mail but does
not respond to other
tasks. The poll frequency is set to low. Make sure the
poll frequency is set to more than 10 seconds.
For help, see “Setting Up for POP3 E-mail
Printing” earlier in this guide.
When you open the
Print dialog box in
Intermec PLUS, the
printer advances the
media. The Windows operating system is sending a
signal to the printer to advance media. For
information on correcting this symptom, see
Microsoft Knowledge Base Article 317279.
When you print the
two-key report, the
triangle and numbers
(see page 24) do not
appear. The DIAGS.BAT file has been deleted. You can
find this file on the CD that came with your
printer. Use Intermec PLUS to load this file
on your printer.
On the LCD control
panel, no menus
appear when you turn
on the printer. The INDEX.WML file has been deleted. You
can find this file on the CD that came with
your printer. Use Intermec PLUS to load this
file on your printer.
Using Communications Diagnostics Mode
If there’s a problem transferring data between the computer and
the printer, try putting the printer in the Communications
Diagnostics mode (also referred to as the Dump mode). The
printer prints the ASCII characters and their text representation
(or the period [.], if not a printable character) for any data
received from the host computer.
To enter Communications Diagnostics mode
1 Print a configuration label.
After printing the configuration label, the printer prints:
“Press Feed button to enter Dump mode.”
2 Press the Feed button. The printer prints: “Entering Dump
mode.”