Others, Troubleshooting – JVC VN-C215V4U User Manual

Page 81

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81

Others

Troubleshooting

Symptom

Causes and Countermeasures

Reference

Page

IP address of VN-C215V4U is
unknown

● You can search for the VN-C215V4U unit using

the attached ASearch ToolB.

● DHCP client is set to AOnB in the default

settings.

● When the DHCP client is set to AOnB and VN-

C215V4U is started up via a LAN in which a
DHCP server does not exist, the startup will
time-out after several minutes and the camera
will run using the IP address

A192.168.0.2B.

A Pg. 36

The web page of
VN-C215V4U cannot be
displayed

Check the Internet Explorer settings.
When a proxy server is in use, configure the proxy
server settings of the Internet Explorer accordingly.

A Pg. 37

The built-in viewer cannot be
installed

Check the Internet Explorer settings.
The built-in viewer consists of a software
component called ActiveX.
When using the built-in viewer for the first time, the
ActiveX is supposed to be installed. However, the
installation may be rejected depends on the setting
of the AntiVirus software. In such case, change the
setting of the AntiVirus software, and then install the
built-in viewer.

A Pg. 71

Authentication by VeriSign
appears during installation of
the built-in viewer

VeriSign’s electronic signature is stored in the built-
in viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
viewer can be verified via authentication by
VeriSign.

^

A warning message appears
upon starting up the built-in
viewer

The built-in viewer consists of a software
component called ActiveX.
As other unsafe ActiveX are also found on the
Internet, Internet Explorer may issue a warning
message for security reasons. For this built-in
viewer, press the OK button to proceed.

^

TCP images cannot be
played back

The maximum number of TCP clients of VN-
C215V4U i
s 5, and up to 5 built-in viewers can be
connected to a VN-C215V4U unit.
Make use of multicast to monitor areas beyond the
above number.
VN-C215V4U allows multicast transmission of up to
1 stream.

A Pg. 30

VN-C215_EN.book Page 81 Monday, November 27, 2006 9:46 AM

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