Sony STORSTATION LIB-D81 - Manual (Page 42)

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Appendix
Troubleshooting
Before contacting a Sony Service center, please check the following. If the
problem persists, contact a Sony Service center.
The AIT autoloader does not work
• Verify that the power is on.
• Verify that the power cable is connected correctly.
• Verify that the front door is closed.
• Verify that the terminator is attached correctly.
• Verify that the SCSI cable is correctly connected from the AIT autoloader to
the host computer.
• Verify that the host computer is on.
• Verify that no error code is displayed on the message display. For information
about error codes, see “Error Code List” (page 47).
• Only restart the AIT autoloader 10 seconds after it is turned off.
The AIT autoloader and the host computer cannot
communicate with each other
• Verify that the SCSI IDs of the autoloader, AIT drive, and host computer are
unique. Duplicate SCSI IDs cannot be used on one SCSI bus. t “Setting the
SCSI ID” (page 21) in Chapter 2, “Installation”.
• Verify that the SCSI cable is connected correctly. t“Connecting to the Host
Computer” (page 17) in Chapter 2, “Installation”.
• Verify that the SCSI adapter card is correctly installed in the computer.
• Verify that all the connected SCSI devices are LVD devices. The AIT
autoloader is an LVD device. Do not connect HDV devices to the autoloader.
• Verify that all the devices on the SCSI bus are Wide SCSI devices. The AIT
autoloader is a Wide SCSI device. All the devices on the SCSI bus must be
Wide SCSI devices. (Wide-Narrow adapters can also be used.)
• Verify that the length of the SCSI cable that connects the host computer and
the AIT autoloader at the end of the SCSI bus is shorter than 12 m (39.4 ft.).
• Verify that the SCSI bus is terminated correctly. t “SCSI Specifications”
(page 46).
• Verify that the AIT autoloader supports the application software. For
guidance on application software that can be used on the AIT autoloader and
on compatible operating systems, contact your dealer.
• Verify that the application software is correctly installed and correctly set up
on the host computer.
• Verify that the host computer was turned on more than 10 seconds after
turning on the autoloader. If the host computer is turned on too soon after
turning on the autoloader, the host computer may not detect the SCSI devices.
Data cannot be written or read even though the
application and the autoloader are working properly
• Verify that the write-protect tab of the cartridge is in the write-enable position.
t “Preparing Cartridges” (page 24) in Chapter 2, “Installation”.
• Only use Sony AIT cartridges. Verify that the AIT drive supports the
cartridges.
• If a cartridge has been used for a long time or very frequently, replace it with
a new cartridge.
• Verify that the cartridge is not damaged.