Lenovo THINKSERVER 3821 User Manual
Page 122
Table 4. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
Message
number
Component
Test
State
Description
Action
202-802-xxx
Memory
Memory
Stress Test
Failed
General error:
memory size is
insufficient to
run the test.
1. Make sure that all memory is enabled by
checking the Available System Memory in the
Resource Utilization section of the DSA log. If
necessary, enable all memory in the Setup utility
(see “Using the Setup Utility” on page 252).
2. Make sure that the DSA code is at the latest
level.
3. Run the test again.
4. Run the standard memory test to validate all
memory.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
202-901-xxx
Memory
Memory
Stress Test
Failed
Test failure.
1. Run the standard memory test to validate all
memory.
2. Make sure that the DSA code is at the latest
level.
3. Turn off the system and disconnect it from
power.
4. Reseat the DIMMs.
5. Reconnect the system to power and turn on the
system.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
215-801-xxx
Optical Drive
v
Verify
Media
Installed
v
Read/
Write Test
v
Self-Test
Messages
and actions
apply to all
three tests.
Aborted
Unable to
communicate
with the device
driver.
1. Make sure that the DSA code is at the latest
level.
2. Run the test again.
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
4. Run the test again.
5. Make sure that the system firmware is at the
latest level. The installed firmware level is shown
in the DSA log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 267.
6. Run the test again.
7. Replace the CD/DVD drive.
8. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
114
ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual
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