Palm VII - Manual (Page 252)

Page 244 Frequently Asked Questions
HotSync problems
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly? ■ Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, open Palm Desktop
software.
■ Click the HotSync Manager, choose
Setup, and click the Local tab. Check
that the Serial Port setting displays the
correct serial (COM) port where your
cradle is attached.
■ Make sure the cradle is connected
securely.
I did a HotSync
operation, but one of
my applications did
not synchronize. Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation. ■ Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
■ Check that the correct conduit is
installed. Reinstall the HotSync
Manager and make sure the correct
conduit is selected.
I cannot launch the
HotSync Manager. ■ Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
■ Uninstall and then reinstall Palm
Desktop software.